Had a very pleasant and informative purchase through Robert, the sales representative. He helped me from beginning to end in the purchase of my 2026 SClass.

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Josh the sales rep was very helpful during the process and catered to whatever I needed. The finance manager Robert was also helpful. I would recommend buying from this dealership.

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We had an incredible experience working with Neiko Brown if you want a professional and caring car salesman, he’s your guy!! buying a car can usually feel high-pressure but Nico completely turned that stereotype upside down. He listened carefully to exactly what we were looking for respected our goals and made the process stress free. If you want an honest patient and highly professional salesman call Neiko highly recommended!!

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Avoid Mercedes-Benz of San Antonio. I drove an hour and a half from Austin after confirming my appointment multiple times, only to be told the car was already sold. When I asked what happened, the staff acted like I was bothering them. The manager said he'd call me back, never did, and when I pressed for answers, another one hung up on me. Total incompetence, rude from start to finish. Save yourself the headache and take your business somewhere else.

Always top notch service exemplifies Mercedes and what it stands for. Great job Martin Flores

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Luis Cotto was the service advisor. He greeted me with respect and was very polite.we discussed the reasons I came to the dealership. He explained the services my car needed and the cost. He told me it will take 4 to 5 hrs to complete the job. He got me a uber to and from the dealership. Luis is a great asset to his company. Thanks Luis for the great professionalism you displayed. I have no issue in bringing my vehicle for service. Job well done Luis Cotto.

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Poor customer service. 6 weeks after purchase and at least 6 calls and we’re still waiting for the second key and owners manual. We were told by Earl that it’s coming from Germany, then he said the key is on back order. Twice asked to speak to the GM and were told “he just stepped out, I’ll leave a message for him to call you”, which he never did. The front license plate was under the seat and when we asked Earl why it wasn’t attached, he said Texas law doesn’t require a front license plate if ... Read More

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DealerRater - Jul 29, 2026

Poor customer service. 6 weeks after purchase and at least 6 calls and we’re still waiting for the second key and owners manual. We were told by Earl that it’s coming from Germany, then he said the key is on back order. Twice asked to speak to the GM and were told “he just stepped out, I’ll leave a message for him to call you”, which he never did. The front license plate was under the seat and when we asked Earl why it wasn’t attached, he said Texas law doesn’t require a front license plate if there is no existing holder, which we found out was a lie. He’ll talk a good game to sell but forget about decent service after the purchase.

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July 21, 2026 I recently bought a 2023 used vehicle from this dealership. My salesman Josh Simmons was very helpful up until I committed to buying, then he immediately made himself scarce…And this was even before signing. Silly me, I should have backed out at that point, but I really wanted the car. I waited several+ hours for the finance manager and finally left without signing. In all those hours my salesman Josh did not return for any type of follow-up or information (as he had moved on to other buyers) so I just left. Shortly afterwards I received a call from ... Read More

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DealerRater - Jul 21, 2026

July 21, 2026 I recently bought a 2023 used vehicle from this dealership. My salesman Josh Simmons was very helpful up until I committed to buying, then he immediately made himself scarce…And this was even before signing. Silly me, I should have backed out at that point, but I really wanted the car. I waited several+ hours for the finance manager and finally left without signing. In all those hours my salesman Josh did not return for any type of follow-up or information (as he had moved on to other buyers) so I just left. Shortly afterwards I received a call from him inquiring as to why I just left. I expressed my frustration and his lack of customer service and then agreed to return the next day, by appointment only, to sign the necessary documents. At signing, the finance manager asked me what had happened to make me leave. I explained my frustration, he apologized and all was well. After signing, I received the single “key fob” to my car from my salesman, Josh Simmons. I inquired as to a second key fob. He said he would inquire as to another, indicating he would check with the previous owner and call me on what he found out. I indicated my lack of confidence in him calling me back, so he promised. He did not. That was three weeks ago! Last Friday, 5 days ago, I returned to the dealership to pick up my registration sticker. Again, my salesman, Josh Simmons was there and met me at the door. I voiced my disgust at not having received a call back regarding the second key fob. He again said he would check with the previous owner and indicated that he was working with his manager on getting a second one. He again PROMISED to call me back after I voiced my lack of confidence in this, AND AGAIN, to date, no call back. I called him yesterday and surprisingly got through only to be put on hold so he could once again check with his manager. I waited on hold 40 minutes and finally just hung up. I called back several times asking for Josh Simmons, never getting through, but receiving a voicemail saying his mailbox is full, so I couldn’t leave a message. The last call I placed I asked for a sales manager. I was referred to William’s voicemail (I didn’t catch his last name). I left my name, call back number and the reason I was calling. Again, no call back! Needless to say, I AM FRUSTRATED WITH THIS DEALERSHIP! NOW, and to be fair, I realize I bought a used car. I am more than willing to purchase another key fob, but hesitate to do so until my salesman, Josh Simons follows up on what he promised to do multiple times in the last three weeks. I have done my research and have been told the key fob can cost anywhere from $500 - $900. I expressed this to Josh and I do appreciate his willingness to try and locate a second key fob for me. BUT, 3 weeks is a very long time to wait for the “I’ll call you back” he promised on 3 different occasions now and after I voiced my lack of confidence in him doing so. THAT, is my disgust and frustration with this dealership! There was no follow-up the day I agreed to purchase the vehicle and waited hours to sign the documents. There was no follow-thru on the 3 different occasions my salesman told me I’ll call you back and there was no call back even from the sales manager William. SO, my review is ZERO STARS… BUY AT YOUR OWN RISK! I only hope your experience at this dealership is better than mine! Once you commit to buy, just know, you’re on your own!

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The In Mercedes Benz Sales And Product Know How Mr Corneluis Drew Andrews Of Mercedes Benz of San Antonio on 9600 San Pedro Avenue I Would like to Recomend Him And Mercedes Benz of San Antonio For Mercedes Benz New Pre Owned Cars & SUVs And Also Good Service As Well Both During And After The Sale So Stop in At Mercedes Benz of San Antonio And Discover The Best or Nothing Today

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