Loaner/Rental Car Policy

We request that you please follow a few basic policies while driving your loaner/rental car:

• So we can better serve each client’s needs, we require that loaner/rental cars be returned within twelve business hours of notification that your vehicles repairs are complete. Client’s not returning vehicles within twelve hours will be charged a $50-per-day late fee.
• Maintain a daily mileage allowance of 150 miles per day
• Please refrain from smoking, eating, drinking or placing pets in the vehicle.  Client will be charged for any damages or excessive cleaning for vehicle.
• Please present a valid driver’s license, proof of insurance and credit card to be eligible for loaner/rental car
• Please make sure that your advisor has the best phone number and e-mail to reach you
• Loaner/Rental cars are by Appointment
• While every attempt will be made, it is not a guarantee that you will be provided a Mercedes-Benz as a loaner/rental. At times we do use an outside agency to help us with assisting putting our clients into rentals, please know that you may be taken to their offices to fill out contracts and be put into a vehicle.